Refund policy

1. All payments are final

Once you pay for a plan or for credits, the payment is final. We don't give refunds, in full or in part, for any reason other than the billing errors described in section 5. This applies to:

• monthly plans (Basic, Starter and Pro) and custom Enterprise plans;
• credits you haven't used by the end of the month;
• cancelling, or moving to a smaller plan, partway through a period you've paid for;
• closing your account, or an account we suspend or close for breaking the Terms of service;
• time when the API, a state's website or a particular state or endpoint wasn't available.

2. Unused credits

Credits reset on the 1st of each month (UTC) and don't carry over to the next month. They have no cash value, can't be exchanged for money, and can't be moved to another account.

3. Try before you pay

Because payments are final, please make sure the service fits your needs first:

• The Free plan gives you 50 credits every month, with no card needed.
• The Playground and the tools on the site use the same API, so you can see real results before you buy.
• You're never charged for answers you didn't get. Searches with no results, calls that fail and calls that return nothing use no credits.

If you're unsure which plan you need, email us before paying and we'll help you pick.

4. Cancelling or changing a plan

To cancel or change a paid plan, email hello@tirthak.in from the address on your account. Your plan stays active for the period you've already paid for. When that period ends and no new payment is made, your account moves to the Free plan. Your API key and call history stay as they are.

Moving to a bigger plan takes effect once the new payment is made. The payment for your earlier plan isn't refunded or credited.

5. Billing errors

If you were charged twice for the same payment link, or charged an amount different from the one on the payment link, email us within 30 days of the charge with the payment details. Once we've confirmed the error, we return the extra amount to the original payment method. This is a correction of a mistake, not a refund of a plan or credits.

6. Chargebacks

If something about a payment looks wrong, please contact us before disputing it with your bank or card issuer, as most issues can be sorted out quickly. If a valid payment is disputed, we may suspend the account until the dispute is resolved.

7. Changes to this policy

We may update this policy. The version in force when you made a payment applies to that payment. The date at the top of this page shows when it was last changed.